From February 2024, a number of new regulations will be officially implemented, involving bride price disputes, railway security inspection, housing leasing, medical and health care, public welfare donations and other aspects.

Especially in the regulation of bride price, the Supreme Law once again reiterated the prohibition of asking for property by marriage through judicial interpretation, clarified the difference between bride price and general gift during love, and clarified several types of property that did not belong to bride price.

Judicial interpretation of bride price cases: reaffirming the prohibition of obtaining property by marriage

The Provisions of the Supreme People’s Court on Several Issues Concerning the Application of Laws in the Trial of Bride-price Disputes came into effect on February 1, and it regulates the key and difficult issues existing in judicial practice, such as the scope of bride price recognition, the principle of bride price return, and the qualification of litigation subjects: First, it reiterates that it is forbidden to ask for property by marriage; The second is to clarify the difference between bride price and general gift during love; The third is to clarify the litigants involved in bride price disputes.

For example, in the identification of bride price, we can comprehensively consider the local customs of both parties, the time and method of payment, the value of property, the payer and the receiver and other facts according to the purpose of one party’s payment of property; In the property dispute of engagement, one party to the engagement and its parents who actually paid the bride price can be co-plaintiffs, while the other party to the engagement and its parents who actually received the bride price can be co-defendants. In a divorce dispute, if one party requests a lawsuit to return the bride price, the parties are still husband and wife.

At the same time, the "Regulations" clarify several types of property that are not bride price by reverse exclusion, including: gifts of little value paid by one party on special commemorative occasions such as festivals or birthdays, and daily consumption expenses paid by one party to express or enhance feelings. This kind of property or expenditure, the amount of which is small, is mainly for the purpose of enhancing feelings, and can not be returned when the engagement is dissolved or divorced.

The new management method of railway passenger security inspection: the waiting time for daily security inspection should not exceed 5 minutes.

The Measures for the Administration of Railway Passenger Transport Safety Inspection shall be implemented as of February 1st. This method makes specific requirements for railway transport enterprises to ensure the safety of railway passenger transport, and adds many provisions that make passengers feel more at ease and comfortable. For example, it is clear that railway transport enterprises should provide priority services for safety inspection for passengers who are old, young, sick, disabled and pregnant, and clearly allow guide dogs to enter the station, and the waiting time for daily passenger safety inspection should not exceed 5 minutes.

At the same time, encourage railways to connect with urban rail transit, civil aviation, roads and waterways in an orderly manner, set up closed and continuous intermodal passenger transfer passages in comprehensive passenger transport hubs, sign cooperation agreements, clarify cooperation matters, improve facilities and equipment, optimize transfer processes, define the responsibilities of all parties, and realize mutual recognition of safety inspection.

Perfecting the legal system of geographical indications: defining specific illegal acts

The Measures for the Protection of Geographical Indications issued by China National Intellectual Property Administration came into effect on February 1st. The "Measures" clearly require that all or the main production links of geographical indication products should occur within a limited geographical scope, and the products have obvious quality characteristics and specific reputation; The applicant is required to take measures to manage the use of product names and special marks of protected geographical indications, product characteristics and quality, etc., and producers should organize production according to corresponding standards, otherwise they will not be able to use special marks.

The "Measures" stipulate that legal users of special signs for geographical indications should download basic pattern vector drawings from the official website of China National Intellectual Property Administration. The vector diagram of special signs for geographical indications can be scaled in proportion, and the labeling should be clear and recognizable, and the pattern shape, composition, text font, picture-text ratio, color value, etc. of special signs shall not be changed.

In order to strengthen protection, the Measures also specify specific illegal acts such as using protected geographical indication product names on the same or similar products outside the scope of origin, using names similar to protected geographical indication product names on the same or similar products outside the scope of origin and misleading the public, using protected geographical indication product names on products within the scope of origin that do not meet the requirements of geographical indication product standards and management norms, falsely using or forging special signs, and stipulate that they shall be dealt with according to relevant laws and regulations.

Standardize the use of collective trademarks and certification trademarks: clarify the proper use.

The Provisions on the Registration and Administration of Collective Trademarks and Certification Trademarks shall come into force as of February 1st. From the perspective of standardizing the registration and use of collective trademarks and certification trademarks and maintaining fair competition market order, the Regulations guide the registrants of collective trademarks and certification trademarks to register with virtue, exercise their rights appropriately and safeguard their rights effectively. Clear the boundary of rights, taking into account the legal use of trademarks and the proper use of others; Promote the combination of administrative organs and comprehensive policies to help the development of local industries.

The "Regulations" clarify that the exclusive right holder of a registered trademark has no right to prohibit the proper use of a collective trademark or a place name contained in a certification trademark in order to indicate the origin of products and raw materials, as well as in the list of ingredients and packaging bags. It is also a fair use for others to use collective trademarks, place names and commodity names in certification trademarks in the form of factual descriptions in specialty snacks, dishes, and detailed display of Internet commodities, which has not led to misleading the public.

Hospital infection monitoring standard: bring the quality control of medical sense monitoring into the medical quality management system.

Health industry standard WS/T312-2023 "Hospital Infection Monitoring Standard" came into effect on February 1st. The purpose of this document is to call for the establishment of an effective hospital infection monitoring and reporting system, timely diagnosis of hospital infection cases, regular analysis of the risk factors of hospital infection, adoption of targeted prevention and control measures, integration of the quality control of hospital infection monitoring into the medical quality management system, training the awareness and ability of hospital infection management professionals and clinical medical staff to identify hospital infection outbreaks, and making a feasible hospital infection monitoring plan according to the risk assessment results.

The Standard stipulates the management and requirements, monitoring methods and quality control of hospital infection monitoring. Other medical institutions such as maternal and child health centers, blood purification centers, specialized disease prevention and treatment hospitals, emergency centers, and nursing homes refer to the implementation.

Financial support for the development of housing rental market: solving the housing problems of young people and other groups

The People’s Bank of China and the State Administration of Financial Supervision jointly issued the Opinions on Financial Support for the Development of Housing Leasing Market, which came into effect on February 5. The opinions are clear, and the diversified investment and financing channels of the housing rental market should be broadened from five aspects: first, the ability of financial institutions to provide housing rental loans should be enhanced; second, the financing channels of housing rental corporate bonds should be broadened; third, the issuance of housing rental guarantee bonds should be supported; fourth, the real estate investment trust fund should be steadily developed; fifth, all kinds of social funds should be guided to invest in the housing rental field in an orderly manner.

The "Opinions" suggest that financial support for the development of the housing rental market should focus on key points and aim at shortcomings, mainly in big cities, focusing on solving the housing problems of new citizens, young people and other groups, supporting various subjects to build, rebuild and operate long-term rental housing, revitalizing existing housing, and effectively increasing the supply of affordable and commercial rental housing.

The Opinions make it clear that the loan period for housing lease development and construction is generally 3 years, and the longest is no more than 5 years. The capital ratio of the leased housing construction project should meet the relevant requirements of the State Council on the capital system of fixed assets investment projects. If a housing leasing enterprise operates a long-term rental housing with its own property rights, the term of the housing leasing business loan shall not exceed 20 years, and the loan amount shall not exceed 80% of the property appraisal value in principle. For the non-proprietary rental housing formed by the housing leasing enterprises in accordance with laws and regulations to transform industrial plants, commercial office buildings and villages in the city, the term of the housing leasing business loan shall not exceed 5 years, and the loan amount shall not exceed 70% of the total rent receivable within the loan period in principle.

New regulations on the management of donation bills for public welfare undertakings: they can be used as pre-tax deduction vouchers.

The Measures for the Administration of the Use of Donation Bills for Public Welfare shall come into force as of February 1st. The method is clear, and the donation bill for public welfare undertakings can be used as an effective certificate for donors to donate abroad and apply for pre-tax deduction of donations in accordance with relevant state regulations.

The method proposes that financial departments at all levels should actively promote the use of electronic bills donated by public welfare undertakings to realize electronic invoicing, automatic verification, full tracking and source control.

Implementation of the industrial structure adjustment guidance catalogue: new restricted projects are prohibited.

The Guiding Catalogue of Industrial Structure Adjustment (2024 edition) shall come into force on February 1st. The policy orientation of this Catalogue is to promote the high-end, intelligent and green manufacturing industry, consolidate the leading position of advantageous industries, speed up the filling of shortcomings in the field of safe development, and build a new service industry system with high quality and efficiency.

According to the regulations, the general requirement of the above catalogue is to approve, approve or put on record the encouraged projects in accordance with relevant regulations; For restricted projects, new construction is prohibited, and the existing production capacity is allowed to be upgraded within a certain period of time; For eliminated projects, investment is prohibited and eliminated within the prescribed time limit.

China and Singapore are exempt from visas: travel and visiting relatives stay for no more than 30 days.

On January 25th, representatives of the Government of People’s Republic of China (PRC) and the Government of the Republic of Singapore signed the Agreement between the Government of People’s Republic of China (PRC) and the Government of the Republic of Singapore on Mutual Exemption of Visa for Ordinary Passport Holders. The agreement will come into effect on February 9 (Lunar New Year’s Eve).

At that time, ordinary passport holders of both sides can enter the other country without a visa to engage in private affairs such as tourism, visiting relatives and business, and stay for no more than 30 days. If you want to enter the other country to engage in work, news reports and other activities that require prior approval, and intend to stay in the other country for more than 30 days, you must complete the corresponding visa before entering the other country.

Shanghai: Encourage and promote the use of food safety seals.

The Measures of Shanghai Municipality on Food Safety Supervision and Management of Online Catering Services (Trial) shall come into force on February 1st and be valid until January 31st, 2026. The method requires that the information publicized by online food operators on third-party platforms or self-built trading websites should be consistent with the information of their physical store business addresses, business projects, store moves, etc., and false or misleading commercial propaganda should not be carried out to deceive or mislead consumers. Third-party platforms are encouraged to specify in the agreement the relevant requirements for food operators to implement "internet plus Ming Kitchen Bright Stove" and use "Food Safety Seal".

Beijing: Vocational school interns participate in work-related injury insurance.

The Notice of Beijing Municipal Bureau of Human Resources and Social Security and other four departments on the Work-related Injury Insurance for Internship Students in Vocational Schools came into effect on February 1st. According to the notice, the work-related injury insurance relationship will take effect if the internship unit participates in work-related injury insurance for the interns received according to the single insurance type and pays the work-related injury insurance premium in full and on time.

Chongqing: Owners of civil drones should register with their real names.

The Measures for the Administration of Public Safety of Civil Unmanned Aerial Vehicles in Chongqing shall be implemented as of February 1st. The measures require that the owners of civil unmanned aerial vehicles within the administrative area of Chongqing should register their real names according to law. Civil unmanned aerial vehicles involved in overseas flights shall register their nationality according to law.

Chengdu: Talents are relaxed to junior college.

"Measures for the Administration of Residence Permit Points in Chengdu" and "Measures for the Administration of Household Registration in Chengdu" came into effect on February 20th, with a validity period of 3 years. According to the measures, 9 areas including Chengdu East New District, jianyang city, Dujiangyan, Pengzhou, Qionglai, chongzhou city, Jintang, Dayi and Pujiang will be cancelled. Legally stable employment and legally stable residence can be settled. You must pay social security for 6 months in Chengdu and hold residence permits within the validity period of 9 regions; Full-time college graduates under the age of 35 can settle in Chengdu, and the age limit for graduate graduates from ordinary colleges has been abolished.

Shenyang: Non-residential space shall not be rented for people to live in.

The "Regulations on the Administration of Public Security of Rented Houses in Shenyang" shall come into force as of February 1st. It is clearly stipulated that the buildings, fire-fighting equipment, entrances and exits, passages, etc. of rented houses shall comply with the provisions on fire safety and public security management; Dangerous and illegally built houses shall not be rented. Rental housing should be based on the original design of the room as the minimum rental unit. The per capita rental construction area shall not be lower than the minimum standard of Shenyang, except that there are legal obligations of maintenance, support and support between tenants. Kitchen, bathroom, balcony, storage room and other non-residential spaces shall not be rented for people to live in.

Guangdong: The time for the establishment of time-honored brands is not less than 30 years.

The "Administrative Measures for the Identification of Guangdong Time-honored Brands" shall come into force on February 18th. The "Measures" clearly stipulates the basic conditions that Guangdong time-honored brands should have: the brand was founded for more than 30 years (inclusive); With Guangdong national characteristics and distinctive Lingnan cultural characteristics; Providing products, skills or services with high economic value and cultural value for residents’ lives; It is representative, leading and exemplary in its industry or field, and has been widely recognized and praised by the society.

[Observer Network Comprehensive Report] For several days, tens of thousands of Russians gathered in the streets to hold anti-corruption demonstrations. Hundreds of people, including Russian opposition leader alexei navalny, were arrested after an unauthorized anti-corruption rally was officially accused of illegal demonstrations.

On March 30, Putin responded to the domestic anti-corruption demonstration when attending the fourth "Arctic-Dialogue Area" International Arctic Forum, saying that he opposed various political forces to use protests to create momentum for themselves on the eve of the election.

Putin’s attitude towards domestic corruption was clear at the forum. According to Sputnik, Putin said, "It is related to domestic political events in China, and we have always advocated cracking down on corruption. By the way, according to opinion polls, this has been a very serious problem for us and other countries in recent years. This issue is very urgent and we are doing this. "

"My personal proposition is to make the anti-corruption issue the focus of social attention. I have always been positive about people’s concern about this issue. " He said.

Putin said, "If someone and some political forces try to use this tool (unauthorized action) for their own selfish interests, it is not to improve the domestic situation, but to hype themselves on the political stage on the eve of certain political events, including the eve of domestic election campaigns. I think this is wrong."

On March 30th, the 4th "Arctic-Dialogue Area" International Arctic Forum was held in the northwestern Russian city of Al Hangel.

According to Russian media reports, Russian President Vladimir Putin also said on the same day that he was ready to meet with US President Trump at the Arctic Summit in May. He said that Russia has many friends in the United States and its relations with the United States will return to the track. He said that the cooperation between Russia and the United States on the Syrian issue is improving and he hopes to have constructive cooperation with the United States in combating terrorism.

I am willing to meet with Trump. There are many topics to talk about.

Finland is the rotating chairman of the Arctic Summit. Xinhua News Agency reported that Finnish President Ninisto said at the forum on the same day that Putin and US President Trump were welcome to attend the Arctic Summit to be held in Finland, making it possible for them to meet.

Putin said that he is ready to attend the summit. "I very much hope that Russia-US relations will be normalized as soon as possible." "I think Finland is a suitable country and Helsinki is a very suitable platform for holding similar activities." Putin said.

According to the Itar-Tass news agency, Putin also stressed that the talks need to be held on the basis of "full preparation" between Russia and the United States.

Putin at the forum

However, Putin did not say anything. He also said that if the meeting in Finland fails, the meeting with Trump can also be held during the G20 summit scheduled to be held in Germany in July.

In fact, from participating in the election, Trump has always maintained an appreciation attitude towards Putin. However, after officially taking office, Trump has been plagued by "communicating with Russia" and the meeting between the two has never taken place.

On March 18, 2015, Trump explained his relationship with Putin to the British "Daily Mail": "The relationship is very good. It would be great if I had the status I should have." Trump also said that he received a gift and a beautiful letter from Putin, but he did not respond whether he had seen Putin.

On September 28, 2015, Trump told reporters in his Trump Tower: "Putin is a good man, better than me."

For the Trump administration, Putin said on the 30th that on many issues, Trump was not given the opportunity to honor his pre-election promises, including improving relations with Russia. Putin said that Russia intends to reshape its partnership with the United States because American polls show that there are many Russian friends in the United States.

"We regard our relationship with the United States as that of the same great power," Putin said. He said that Russia has many friends in the United States and its relations with the United States will return to the track. He said that the cooperation between Russia and the United States on the Syrian issue is improving and he hopes to have constructive cooperation with the United States in combating terrorism.

Putin denies interfering in the US election: those who undermine Russia-US relations are irresponsible.

At the forum, Putin once again denied that Russia tried to influence last year’s US presidential election. To the accusation, Putin’s answer was "Look at my mouth: no!" Putin commented that Russia-US relations are "almost at zero".

"Look at my mouth: no!"

He said that as we all know, Russia has long proposed that the United States formulate and sign an intergovernmental agreement to ensure cybersecurity, but it was rejected by the United States. He said that it is a huge mistake to completely destroy Russia-US relations, and those who hold this idea are irresponsible.

Video/Observer Network Dujin

According to Xinhua News Agency, regarding the fact that some American officials called Russian ambassador to the United States Sergey Kislyak a "spy", Putin named the American ambassador to Russia Teft, saying that he had the right to associate with the Russian government and big companies.

He said, "We will not restrict him, but will help him instead. Our ambassador’s contact with officials in the United States is restricted. Any meeting with him is regarded as some kind of espionage in America. Isn’t this nonsense? What is our ambassador for? It is to get in touch with people and keep in touch with political elites, businessmen, parliamentarians and government members. This is a diplomatic practice all over the world. "

Putin and Finnish President at the Forum

Putin believes that the accusations against Russia in Washington are entirely based on the needs of the domestic political process in the United States. "All those things are fictional, provocative and lies. These are all used to serve the domestic political agenda of the United States. Different political forces in the United States are using anti-Russian cards to trade and consolidate their position in the country. "

Order of the State Administration of Market Supervision

No.20

The Interim Measures for Handling Complaints and Reports in Market Supervision and Management was considered and adopted at the 15th executive meeting of the State Administration of Market Supervision in 2019 on November 26th, 2019. It is hereby promulgated and shall come into force as of January 1st, 2020.

Director Xiao Yaqing　　　

November 30, 2019　　

Interim Measures for Handling Complaints and Reports in Market Supervision and Management

(Promulgated by Order No.20 of the State Administration of Market Supervision on November 30, 2019)

the first　In order to regulate the handling of complaints in market supervision and management, and protect the legitimate rights and interests of natural persons, legal persons or other organizations, these Measures are formulated in accordance with the Law of People’s Republic of China (PRC) on the Protection of Consumer Rights and Interests and other laws and administrative regulations.

the second　These Measures shall apply to the handling of complaints and reports by market supervision and management departments.

Article　The term "complaint" as mentioned in these Measures refers to the behavior of consumers who need to buy or use goods or accept services for their daily consumption, and who have a dispute with operators about consumers’ rights and interests and request the market supervision and management department to resolve the dispute.

The term "report" as mentioned in these Measures refers to the behavior of natural persons, legal persons or other organizations to report to the market supervision and management department that operators are suspected of violating the laws, regulations and rules of market supervision and management.

Article 4　The State Administration of Market Supervision is in charge of the handling of complaints and reports nationwide and guides the handling of complaints and reports by local market supervision and management departments.

The local market supervision and management departments at or above the county level shall be responsible for the handling of complaints and reports within their respective administrative areas.

Article 5　When handling complaints and reports, the market supervision and management department shall follow the principle of fairness and efficiency, and ensure that the application basis is correct and the procedures are legal.

Article 6　Encourage the public and the news media to conduct social supervision and public opinion supervision according to law on acts suspected of violating laws, regulations and rules on market supervision and management.

Encourage consumers to negotiate with operators to resolve consumer rights disputes through online consumer dispute resolution mechanisms, consumer rights protection service stations, green channels for consumer rights protection, and third-party dispute resolution mechanisms.

Article 7　If complaints and reports are submitted to the market supervision and management department at the same time, or the materials provided contain both complaints and reports, the market supervision and management department shall handle the complaints and reports separately in accordance with the procedures prescribed in these Measures.

Article 8　Complaints to the market supervision and management department shall be made through the Internet, telephone, fax, mailing address, window and other channels announced by the market supervision and management department to receive complaints and reports.

Article 9　The complaint shall provide the following materials:

(1) The name, telephone number and mailing address of the complainant;

(2) The name and address of the respondent;

(three) the specific complaint request and the facts of the consumer rights dispute.

If the complainant makes a complaint in a non-written way, the staff of the market supervision and management department shall record the information specified in the preceding paragraph.

Article 10　Where a complaint is made on behalf of others, the original power of attorney and the identity certificate of the trustee shall be provided in addition to the materials specified in the first paragraph of Article 9 of these Measures.

The power of attorney shall specify the entrusted matters, authority and time limit, and shall be signed by the client.

Article 11　If there are two or more complainants who complain about the same operator based on the same consumer rights dispute, the market supervision and management department may handle it as a joint complaint with the consent of the complainant.

A joint complaint may be made by two representatives elected by the complainant in writing. The representative’s complaint behavior is effective for the complainant he represents, but if the representative changes, abandons the complaint request or reaches a mediation agreement, it shall be agreed by the represented complainant.

Article 12　The complaint shall be handled by the county-level market supervision and administration department of the respondent’s actual business place or domicile.

Complaints against e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other online services shall be handled by the county-level market supervision and management department where they live. Complaints against the operators in the platform shall be handled by the county-level market supervision and management department at the place where they actually operate or where the platform operators live.

If the superior market supervision and management department deems it necessary, it may handle the complaints received by the subordinate market supervision and management department. If the lower-level market supervision and management department thinks that it is necessary for the higher-level market supervision and management department to handle the complaints received by the administrative organ, it may report to the higher-level market supervision and management department for decision.

Article 13　If more than two market supervision and management departments have the authority to handle the complaint about the same consumer’s rights and interests dispute, the market supervision and management department that received the complaint first shall handle it.

Article 14　The market supervision and management department with the handling authority as stipulated in these Measures shall, within seven working days from the date of receiving the complaint, make a decision on whether to accept it or not, and inform the complainant.

Article 15　In any of the following circumstances, the market supervision and management department shall not accept the complaint:

(a) the complaint is not the responsibility of the market supervision and management department, or the administrative organ does not have the authority to deal with it;

(2) The court, arbitration institution, market supervision and management department or other administrative organs, consumer associations or other mediation organizations established according to law have accepted or handled the same consumer rights dispute;

(3) Not buying or using commodities or receiving services for the needs of daily consumption, or failing to prove that there is a dispute between consumers and the respondent;

(4) Unless otherwise provided by law, the complainant knows or should know that his rights and interests have been infringed by the respondent for more than three years;

(5) Failing to provide the materials specified in the first paragraph of Article 9 and Article 10 of this Law;

(six) other circumstances that are not accepted by laws, regulations and rules.

Article 16　With the consent of the complainant and the respondent, the market supervision and management department handles the complaint by mediation, but if there are other provisions in laws and regulations, such provisions shall prevail.

Encourage the complainant and the respondent to negotiate on an equal footing and settle on their own.

Article 17　Market supervision and management departments may entrust consumer associations or other mediation organizations established according to law to mediate on their behalf.

The entrusted unit conducts mediation in the name of the entrusted market supervision and management department within the scope of entrustment, and may not entrust other organizations or individuals.

Article 18　Mediation can take the form of on-site mediation or off-site mediation such as Internet, telephone, audio and video.

If on-site mediation is adopted, the market supervision and management department or its entrusted unit shall inform the complainant and the respondent of the time, place and mediator of mediation in advance.

Article 19　Mediation shall be presided over by the staff of the market supervision and management department or its entrusted unit, and relevant personnel may be invited to assist as needed.

If the mediator is a close relative of the complainant or the respondent or has other interests, which may affect the fair handling of the complaint, he shall withdraw. If the complainant or the respondent applies for withdrawal of the mediator, the market supervision and management department shall suspend the mediation and make a decision on whether to withdraw.

Article 20　If verification, inspection, testing and appraisal are needed, the complainant and the respondent shall agree through consultation and jointly entrust a technical institution with corresponding conditions to undertake it.

Unless otherwise stipulated by laws and regulations, the expenses for verification, inspection, testing and appraisal shall be borne by the complainant and the respondent through consultation.

The time required for verification, inspection, testing and appraisal is not counted in the mediation period.

Article 21　In any of the following circumstances, the mediation shall be terminated:

(1) The complainant withdraws his complaint or both parties reach a settlement by themselves;

(two) the complainant and the respondent can not reach an agreement on the technical institutions or the expenses entrusted to undertake the verification, inspection, testing and appraisal work;

(three) the complainant or the respondent does not participate in mediation without justifiable reasons, or the respondent explicitly refuses to mediate;

(four) after mediation, the complainant or the respondent clearly stated that the mediation agreement could not be reached;

(five) the complainant and the respondent failed to reach a mediation agreement within forty-five working days from the date of accepting the complaint;

(six) after accepting the complaint, the market supervision and management department finds that there are circumstances stipulated in Article 15 of these Measures;

(seven) other circumstances in which mediation should be terminated as stipulated by laws, regulations and rules.

If the mediation is terminated, the market supervision and management department shall inform the complainant and the respondent within seven working days from the date of making the decision to terminate the mediation.

Article 22　If a mediation agreement is reached through on-site mediation, the market supervision and management department shall make a mediation agreement, except that the mediation agreement has been immediately performed or both parties agree not to make a mediation agreement. The conciliation statement shall be signed or sealed by both the complainant and the respondent, and stamped with the seal of the market supervision and administration department, and shall be submitted to the complainant and the respondent respectively, and the market supervision and administration department shall keep one copy for filing.

If no conciliation statement is made, the market supervision and management department shall make conciliation records for future reference.

Article 23　If the market supervision and management department finds clues suspected of violating the laws, regulations and rules of market supervision and management in mediation, it shall check them within 15 working days from the date of discovery and deal with them in accordance with the relevant provisions on administrative punishment of market supervision and management. Under special circumstances, the time limit for verification may be extended by fifteen working days. Where laws, regulations and rules provide otherwise, such provisions shall prevail.

Mediation of disputes over consumers’ rights and interests does not exempt operators from other legal responsibilities they should bear according to law.

Article 24　Informants shall provide specific clues suspected of violating the laws, regulations and rules of market supervision and management, and be responsible for the authenticity of the reported contents. Informants who report in a non-written way shall be recorded by the staff of the market supervision and management department.

Encourage operators’ internal personnel to report operators’ alleged violations of market supervision and management laws, regulations and rules according to law.

Article 25　The report shall be handled by the market supervision and management department at or above the county level where the reported behavior occurred. Where laws and administrative regulations provide otherwise, such provisions shall prevail.

Article 26　The agency of the county-level market supervision and management department handles the report in the name of the county-level market supervision and management department within the scope of authority determined by the county-level market supervision and management department, unless the laws, regulations and rules authorize it to handle the report in the name of the agency.

Article 27　Reports on e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other online services shall be handled by the market supervision and management departments at or above the county level where they live.

The report of the operators in the platform shall be handled by the market supervision and management department at or above the county level where they actually operate. If the market supervision and management department at or above the county level in the domicile of the e-commerce platform operator receives the report first, it may also handle it.

Article 28　Reports of illegal advertisements published by mass media such as radio, movies, television, newspapers, periodicals and the Internet shall be handled by the market supervision and administration department where the advertisement publisher is located. If it is difficult for the market supervision and administration department where the advertisement publisher is located to handle the reports of advertisers and advertising operators in different places, it may transfer the reports of advertisers and advertising operators to the market supervision and administration department where the advertisers and advertising operators are located for handling.

If the market supervision and management department of the place where the advertiser is located or where the advertising operator is located receives the report first, it may also handle it.

Reports of illegal Internet advertisements published by advertisers themselves shall be handled by the market supervision and management department where the advertisers are located.

Article 29　If the market supervision and administration department that receives the report does not have the handling authority, it shall inform the informant to directly submit it to the market supervision and administration department that has the handling authority.

Article 30　If there is a dispute between two or more market supervision and management departments over the handling authority, it shall be settled through consultation within seven working days from the date of the dispute; If negotiation fails, it shall be reported to the common market supervision and management department at the next higher level to designate a handling organ.

Article 31　The market supervision and management department shall handle the report in accordance with the relevant provisions of the administrative punishment of market supervision and management.

If the informant reports with his real name, the market supervision and management department with the handling authority shall also inform the informant within five working days from the date of making a decision on whether to file a case.

Article 32　Where laws, regulations and rules stipulate that the market supervision and management department shall inform the informants of the report processing results or reward them, the market supervision and management department shall inform or reward them.

Article 33　The market supervision and management department shall keep confidential the information of the informer, and shall not disclose the informer’s personal information, the handling of the report, etc. to the informer or any person who has nothing to do with the handling of the report, except that the materials provided include both complaints and reports, and it is necessary to provide the informer with information necessary for organizing mediation.

Article 34　The market supervision and management department shall strengthen the statistics, analysis and application of complaints and reports in this administrative region, regularly publish statistical analysis reports of complaints and reports, and publicize consumer complaints information according to law.

Article 35　The market supervision and management department shall strictly keep confidential the state secrets learned in the handling of complaints and reports and the information that may endanger national security, public safety, economic security and social stability after disclosure.

Involving business secrets, personal privacy and other information, it is really necessary to disclose, in accordance with the "Regulations on the disclosure of government information in People’s Republic of China (PRC)" and other relevant provisions.

Article 36　The market supervision and management department shall unblock the receiving channels of complaints and reports such as the national 12315 platform and the 12315 special telephone, implement unified data standards and user rules for complaints and reports, and realize the integration of complaints and reports information throughout the country.

Article 37　The local market supervision and management departments at or above the county level shall uniformly receive the complaints and reports, and shall promptly distribute the complaints and reports to the lower market supervision and management departments with handling authority or the relevant institutions of the market supervision and management departments at the same level for handling.

The relevant institutions of the market supervision and management departments at the same level shall handle the complaints and reports in a timely manner in accordance with the relevant provisions of these Measures. Do not have the authority to deal with, it should be timely feedback to the unified working mechanism to receive complaints and reports, and shall not be transferred by itself.

Article 38　The market supervision and management department may refer to these measures when handling other complaints filed in accordance with the law except those stipulated in Article 3 of these Measures.

Reporting suspected violations of the Anti-Monopoly Law of the People’s Republic of China shall be implemented in accordance with the special provisions of the State Administration of Market Supervision. Where there is no provision in the special provisions, these measures may be implemented with reference to them.

These Measures shall apply to the handling of complaints and reports by pharmaceutical supervisory and administrative departments and intellectual property administrative departments, except as otherwise provided by laws and regulations.

Article 39　If a natural person, legal person or other organization reflects the administrative fees of state organs, institutions, social organizations acting as government functions and other organizations, it shall be handled in accordance with the relevant provisions of the Regulations on Letters and Visits.

These measures are not applicable to consultation, application for government information disclosure, application for administrative reconsideration, letters and visits, and accusation of discipline inspection and supervision in the form of complaints and reports, and the market supervision and management department may inform them to put forward through corresponding channels.

Article 40　These Measures shall come into force as of January 1, 2020. The Measures for Handling Product Quality Complaints promulgated by Order No.51 of the former State Bureau of Quality and Technical Supervision on March 12, 1998, the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce promulgated by Order No.62 of the former State Administration for Industry and Commerce on February 14, 2014, and the Administrative Measures for Reporting Food and Drug Complaints promulgated by Order No.21 of the former china food and drug administration on January 12, 2016 shall be abolished at the same time.

　　[Information] A few days ago, foreign media exposed spy photos of a group of test cars, which may be a brand-new model of Dodge.

　　The camouflage of the test car in spy photos is very serious, and it is difficult to see the clue. According to foreign media reports, this car will be a compact car with a design style similar to that of Dodge.

　　In terms of power, this car will be equipped with the 2.0L with a maximum of 156 horsepower used on the Dodge. In addition, it may be equipped with an engine. At present, the information of this car is very limited, and this new Dodge will be unveiled in 2013 as soon as possible.

　　Editor’s note: Dodge has a good sales volume in the American market, but similar pure American models are hard to resonate with domestic consumers. (Compile/car home Zhang Ning)

　　Reading related articles

　　Or a new generation of Dodge Cool Beat spy photos released in 2012.
　　//www.autohome.com.cn/news/201109/247427.html

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Click to enter:2011 Guangzhou Auto Show

[Editor’s Note]

In the previous column, the author introduced some basic laws in the field of urbanism. From this issue, the column "Explaining Cities" will focus on some important variables in cities, and interpret the general characteristics and laws of urban development through these variables.

In this issue, the article will focus on the regional GDP and see the similarities and differences between "big city" and "strong city" through the regional GDP.　

However, the GDP theory has long been abandoned in the assessment of officials.

However, at the end of the year and the beginning of the year, when the macroeconomic forecast for the next year is released, GDP is still an important indicator that cannot be separated.

Then, besides GDP, what other indicators can measure the economic strength of a country or city?　

I. GDP, GNP, GRP, GMP and GCP

Speaking of gross domestic product (GDP), I believe most people are no strangers.

Before World War II, countries generally used gross national product (GNP) to measure the intensity of economic activities of a country and region when studying national economic income and national economic growth.

In 1937, the then American economist simon Kuznets.(The winner of the 1971 Nobel Prize in Economics, also known as the father of GNP)In a report to the US Congress, it is proposed that a more improved method should be used to measure the final results of production activities of all permanent units in a country (or region) in a certain period of time. In 1953, the National Economic Accounting System (SNA) issued by the United Nations was established and widely adopted by all countries.

It was in 1991 that countries really compared GDP as a representative indicator of national strength and economic scale.

Over the years, the use of GDP to measure the economic scale and output of a country (or region) has been criticized. Some opponents believe that GDP ignores some non-market economic activities, GDP does not consider the consumption of resources and environment, and GDP does not represent residents’ income or wealth.

However, as a representative indicator of economic output and strength of a country or region, its status is still unshakable. The biggest advocate is the American economist Arthur Okun. He put forward the famous okun’s law, which, as an empirical rule, holds that the growth rate of actual GDP is faster than that of potential GDP.[Note: It is the economic growth rate that can be achieved when a country (or region) makes full use of various resources normally]Increase by 2% and the unemployment rate will drop by 1%. His law has been regarded as a standard by policy-making institutions in many countries. Reducing the unemployment rate by increasing the growth rate of real GDP is quite effective for a period of time.

Of course, there is also GDP at the city level, which is used to measure the final results of production activities of all permanent units in the city in a certain period of time. However, China’s official statistical agencies generally do not use the term urban GDP, but usually use "Gross Regional Product" (GRP) or regional GDP. The United States or Europe sometimes use the Gross Metropolitan Product (GMP) or the Gross City Product (GCP). Whether it is GRP, GMP or GCP, the meaning expressed is quite clear, that is, to measure the output scale of economic activities on a more microscopic geographical unit than a country (or region).　

Second, look at big cities and strong cities from the regional GDP of China and the United States

In the last issue, the author introduced the differences between Chinese and American county economic and administrative systems. In terms of GDP statistics, China and the United States also have huge differences.

The administrative boundary of China is strictly consistent with the statistical boundary. For example, the statistical department of Shanghai is only responsible for the statistics within the administrative scope of Shanghai, and the calculated GDP is usually strictly within the administrative boundary of Shanghai.

However, the statistics in the United States are not. Administrative boundaries and statistical boundaries are two different things. The accounting of GDP at the city level in the United States is based on the Core-based statistical area. In short, first find a populated area, and then add the surrounding areas to form a statistical area. According to the population density, the United States is divided into 392 metropolises and 547 micropolitan.

However, there are 333 municipal administrative units in China, which are not the same as the names of metropolitan areas in the United States, and it is easy to form a greater illusion of metropolitan areas in the United States.

In fact, regardless of population or area, the municipal administrative units in China are generally larger than the metropolitan statistical areas in the United States, such as 70,000 square kilometers in the largest metropolitan area in the United States and 250,000 square kilometers in the largest city in China. The most populous metropolitan area in the United States has 20 million people, while China has 30 million people.

Despite this, the regional GDP at the city level of the two countries also shows some similar characteristics.

One is imbalance.The city with the highest GDP in China is Shanghai, which reached 4.47 trillion yuan in 2022, equivalent to more than 660 billion US dollars, more than 800 times that of the lowest prefecture-level region. New york-Newark-Jersey City, the largest metropolitan statistical area in the United States, has a GDP of $2,163.2 billion in 2022, more than 600 times that of the lowest metropolitan area in the United States. The development imbalance between cities in the two countries is more than 100 times, and the scale-sequence map at the regional level of the two countries also conveys the same trend.

Second, it generally shows a superlinear relationship with the population.It is obvious from Figure 2 that there is a very consistent superlinear relationship between the regional GDP and the regional population in 2022. Through calculation, the allometric growth coefficients of both countries are 1.10. Especially, the logarithm of regional GDP and the logarithm of population in metropolitan areas of the United States are basically a straight line (the fitted R2 is as high as 0.96, and that of prefecture-level cities in China is as high as 0.81). This superlinear relationship also reveals the corresponding relationship between "big city" and "strong city" In the same economy, "big city" and "strong city" basically correspond. Every time the population size doubles, its GDP is expected to increase by 1.14 times (2 1.1-1 ≈ 1.14).

Table 1 Regional GDP statistics of metropolitan areas in the United States and prefecture-level cities in China in 2022

Figure 1 Relationship between GDP and ranking in the United States and China in 2022.

Figure 2 The superlinear relationship between GDP and population in China and the United States (the above picture shows the metropolitan statistical area in the United States, and the following picture shows the prefecture-level cities in China).

Third, are GPI and EF reliable?

GDP represents the economic output of a city, which, in addition to its own shortcomings, easily leads to the "GDP-only theory" of local governments.

In fact, at home and abroad once wanted to replace GDP with some indicators. Real progress indicator (GPI) is one of the important attempts. This indicator expands the traditional national economic accounting framework, including social, economic and environmental accounts (a little ESG! ）。 GPI calculates the net value of the positive and negative results of economic growth to test whether economic growth benefits all people.

In recent years, the Economic Fitness (EF) launched by the World Bank has also been regarded by many scholars as an important measure of a country’s comprehensive strength, which has been widely concerned and studied. From GDP to GPI to EF, whether these indicators describing the comprehensive strength of the country can be applied to the urban system still needs further study and exploration.

In any case, regional GDP is still one of the most important indicators reflecting the comprehensive strength of cities.

—–

The column "Explain the City" is presided over by Dr. Dai Yuehua from Shanghai Institute of Development Strategy. It pays attention to the frontier trend of urban science development, explains the general characteristics and laws of urban science and human behavior dynamics in cities, and explores the ways and methods to optimize urban governance by using frontier urban science theory.

On April 15th, this evening, Chiringxing Road held a pre-sale conference of Star Era ET in Beijing. Xingjiyuan ET is a medium and large super-smart SUV owned by Qiruixingtu.

As a heavyweight model of Xingtu high-end new energy, Xingjiyuan ET pure electric version is equipped with Contemporary Amperex Technology Co., Limited Shenxing rechargeable battery, with a peak charging power of 420kW, which can achieve a battery life of 475km after 11.5 minutes of charging. Even in the low temperature environment of-20℃, the SOC changes from 20% to 80% in only 24 minutes. When the SOC is only 20%, the peak output power still reaches 280kW, which effectively relieves the anxiety of replenishing energy in northern winter.

The car has a length, width and height of 4955 x 1975 x 1698mm and a wheelbase of 3000 mm. In terms of design, Star Age ET brings simple and powerful line contours, which complement the closed middle net, LED through daytime running lights and unique ISD wind talk interactive lights, showing luxury temperament. Five color schemes are available: Cangling Green, Yunshu White, Starry Night Black, Rime Blue and Moon Shadow Gray.

In terms of configuration, the car is equipped with a zero-gravity seat, a 23-speaker audio system with a 2140W power amplifier, and a DHS health monitoring system, and it is known as the first movable "Star Bar". The car is equipped with a 15.6-inch central control large screen, and the car integrates many functions such as car home interconnection, baby mode, pet mode and K song mode. The new car provides a dual-motor layout. The maximum power of the front and rear motors is 183kW/230kW, respectively, and the acceleration at zero speed is 5.46s s..

Star Age ET is also equipped with "Star Bar", which is the first and only "Star Bar" of its kind: equipped with double storage compartments, pure natural solid wood and warm atmosphere lights, you can put your backpack at will and easily put down the 20-inch boarding box; You can also move the island through voice or physical buttons to create the front row as an intimate space with "zero barriers"; Family members in the back row can use Nakajima to charge their mobile phones, control air conditioners, take and put items, etc. If you encounter a relatively narrow parking space, the driver can easily and conveniently get off from the co-driver.

In terms of safety, Star Age ET has more than 20 excellent active safety technologies and passive safety based on the global five-star safety standards, and has six full-dimensional safety protection beyond expectations, including battery safety, information safety, functional safety and electromagnetic safety. At the same time, it is also the first SUV model in the industry to pass the "NESTA six-dimensional electrical safety" certification.

Xingjiyuan ET is also equipped with a Yuntai intelligent chassis, which has four core technologies: cloud dynamic architecture, intelligent control chassis, efficient braking and intelligent power, and can easily cope with all kinds of extreme road conditions and challenges. It adopts all-aluminum chassis design, equipped with front high-order double wishbone+rear five-bar suspension which is only available in millions of luxury cars. The front high-order double wishbone is designed with virtual kingpin and HDS hydraulic vibration isolation system, which effectively reduces vibration and brings a more stable handling experience. At the same time, the car is also equipped with IAS intelligent air suspension and CDC electromagnetic vibration reduction system, and the laser radar accurately previews the road ahead, realizing millisecond active continuous adjustment of suspension damping.

In terms of intelligent driving assistance, Star Age ET is equipped with 30 high-performance sensors and NVIDIA Drive Orin chip with a computing power of 508TOPS, which can realize safer NEP full-scene intelligent driving assistance, covering high-speed navigation assistance, urban navigation assistance, intelligent parking and so on.

In addition, Star Age ET also integrates intelligent driving and intelligent cockpit AI model. In intelligent driving, users can talk to virtual voice assistants to complete intelligent driving control and create super intelligence.

The pre-sale price of Star Era ET pure electronic version is as follows:

The extended-range version of Star Era ET also appeared at the same time as the pure electric version of Star Era ET today. The car has a golden extended range system in Xingyuan, including a special engine, a special generator, a battery, an electric drive and an electric control. The extended range equipped with the fourth-generation intelligent combustion system can achieve an industry-leading oil-electricity conversion efficiency of 3.65KWh/L, and the best WLTC feed fuel consumption for SUVs of the same class in the industry, only 5.2L per 100 kilometers. The displacement of the range extender is 1499ml, the maximum power is 115 kW and the maximum speed is 180 km/h.. At the same time, the extended-range version of Star Era ET has the comprehensive endurance performance of CLTC with pure battery life of 200 kilometers and over 1,500 kilometers.

The pre-sale price of Star Era ET Extended Edition is as follows:

At the same time, Star Age ET also enjoys special privileges during the pre-sale period, including the expansion gift of 2,000 yuan for the extended-range version and 5,000 yuan for the car purchase. The pure electric version does not include the Ultra model, and the CDC+air suspension can be upgraded for free, and the extra cash subsidy of 3,000-8,000 yuan can be enjoyed during the pre-sale period, including 3,000 yuan for the extended-range version and 5,000 yuan for the pure electric Pro, Pro Four-wheel Drive, Pro City Smart Drive and Max. In terms of basic rights and interests, it is mainly the lifetime warranty of the first car owner (including Sandian and CDC+suspension).

Dongfeng fengshen’s brand-new compact SUV, Haohan, was officially launched, and seven models were launched. Among them, the price range of Haohan DH-i model (1.5T hybrid of oil and electricity) was 99,900-136,900 yuan, and the price range of Haohan Mach power model was 89,900-111,900 yuan.

This shows that when the price of hybrid SUV and pure fuel SUV is equivalent, consumers are more likely to choose hybrid models. In addition, the government also provides a variety of preferential measures, such as the 10-year warranty of the whole system, the lifetime warranty of the hybrid three-power system (the first owner), the replacement subsidy of unlimited brands up to 10,000 yuan, the free basic traffic+entertainment traffic for five years, and the free road rescue for life. Haohan is the first model built on the platform of DSMA2.0 of Dongfeng Group, and it is also the first mass-produced model equipped with Dongfeng DH-i four-speed hybrid technology. In the early stage, it first launched a 1.5T fuel version and a hybrid version with a maximum battery life of 1,350km. The plug-in hybrid version is planned to be launched in the first quarter of next year.

Haohan’s appearance design is very attractive, and the side modeling movement is low, thanks to the black roof and similar wide-body external cam arch design. In terms of body size, the length, width and height of the new car are 4650/1905/1630mm and the wheelbase is 2775mm, which is a compact SUV. The tail is designed with a penetrating taillight, and the red light strip shape is somewhat Aston Martin’s sense of sight. The high-position brake light adopts the practice of two light beads, and with the exhaust on both sides at the bottom, the whole tail looks quite sporty. In terms of interior, the new car uses a T-shaped center console and a 13.2-inch vertical large screen. There are basically no physical buttons in the car, and it is also equipped with a 10.25-inch LCD instrument. In terms of configuration, the new car provides 6 airbags, 540-degree panoramic image, panoramic openable sunroof, wireless charging of front mobile phone, heating of front seat, ventilation of main driver’s seat, 12-speaker sound system, etc. It also supports functions such as car networking, 4G/5G network, OTA upgrade, Wi-Fi hotspot, etc., and can be equipped with facial recognition function.

In terms of power, Haohan is equipped with Dongfeng Mach power system, providing 1.5T fuel version and 1.5T hybrid power version. Among them, the 1.5T engine equipped with pure fuel version has a maximum horsepower of 204 horsepower and a peak torque of 305 Nm, which is matched with a 7-speed wet dual-clutch gearbox, and the comprehensive fuel consumption under WLTC condition is 6.8L/100km. Haohan DH-i Hybrid Electric Power Edition is equipped with a 1.5T engine with a maximum horsepower of 204 horsepower, a motor with a maximum power of 143 horsepower, a motor peak torque of 210 Nm, a system comprehensive power of 292 horsepower, a system comprehensive torque of 565 Nm, a 4-speed DHT intelligent hybrid gearbox, an official acceleration time of 6 seconds per 100 km, a comprehensive fuel consumption of 4.97L/100km under WLTC conditions and a comprehensive cruising range of 12,000 km.

The listing of dongfeng fengshen Haohan marks the arrival of the era of "the same price of oil and electricity" for the popularization of new energy vehicles. The brand that can launch the same cost-effective model as BYD Qin PLUSDM-i Champion Edition 99,800 (the body structure of SUV and the addition of 1.5T engine, even higher cost-effective) is not the first-line independent brand car companies such as Geely and Changan, but dongfeng fengshen. It can be seen that this brand has not left a backward path in the direction of electrification transformation, and Haohan also undertakes the strategic mission of dongfeng fengshen’s new energy transformation.

Public relations crisis, every time I mention this word, I think all my colleagues engaged in public relations work will have a tight heart, "Don’t come!" However, the public relations crisis can’t be as we wish. If we don’t come, we won’t come.

So instead of obsessing about whether the crisis will happen, it is better to pay attention to when it will happen.

Public relations crisis management has a set of general rules, which will be introduced in detail below.

According to the development stage, we generally divide the crisis management of public relations into three stages:

1. Pre-crisis management

2. Management in crisis

3. Post-crisis management

According to different stages, we should take different actions, such as pre-crisis prevention, active response in crisis, and post-crisis resumption to sum up experience.

The following is elaborated from several aspects:

Public relations crisis management refers to the management of public crisis events (major events that threaten the organization and its reputation, stakeholders or the public) by governments and enterprises, and solve the problems in dangerous and difficult situations in foreign exchanges and internal management. That is, in the process of the emergence and development of public crisis events, in order to reduce and eliminate the harm of the crisis, the business entity directly takes countermeasures and management activities against the crisis according to the crisis management plan and procedures.

Public relations professionals play a vital role in crisis communication. When a crisis occurs, the main task of public relations personnel is to inform the relevant parties of the current situation, potential risks and public relations plans and implementation plans. A well-prepared crisis public relations plan should include the general public relations draft for the first external response after the crisis.

This general public relations draft should establish initial public trust and gain some time to investigate the problems currently facing. Public relations and marketing teams are the first line of defense. Whether we can survive the crisis safely depends mainly on the ability of enterprises to deal with public relations crisis management.

Part　2：When should we respond to the public relations crisis?

In the face of public relations crisis, public relations personnel need to know when to respond and how to solve the crisis.

It should be noted that not all negative comments can form a public relations crisis and damage the brand reputation. Usually, the real trouble will appear in the spread of business news, such as that published by People magazine.Takeaway rider, trapped in the system (complete analysis report →), detonated social sentiment, take-away enterprises encountered a major public relations crisis.

The social sentiment of the "takeaway rider, trapped in the system" event is mainly negative, accounting for 45.5%. The main content of negative sentiment is that netizens express their spit and dissatisfaction with the public relations response to "Hungry" and question the algorithm of the platform system.

Professional PR will evaluate and classify the severity of the crisis according to the degree of influence on the enterprise or brand. Assessing the crisis level in advance can help PR manage the crisis better and avoid wasting resources.

Hyposensitivity crisis

Refers to a situation that does not require any immediate action by public relations personnel, such as a competitor encountering a public relations crisis, but it may not necessarily affect its normal operation.

However, in the same industry, competing products may also affect their own business in some way.

After the flight attendant’s murder case (complete analysis report →), a network car company canceled the hitchhiking business, and at the same time, it also triggered the question "Should the hitchhiking business be cancelled?" And other social discussions about the norms and future development of the network car. Therefore, it is necessary to pay close attention to the crisis development of competing products and dispatch crisis response teams when necessary.

General crisis

Refers to the situation that may undermine consumers’ trust in the enterprise or brand and affect the sales of the enterprise. For example, among hundreds of positive comments, several negative comments are mixed. Then, public relations personnel should pay attention, but there is no need to convene a public relations crisis team.

In 2020, Ali promoted "rhinoceros intelligent factory" (complete analysis report →), and the positive emotional expression on the Internet was as high as 85%. However, some people worry that the arrival of rhinoceros factory will bring some threats to some production enterprises with low efficiency, high cost and small scale. The origin of rhinoceros from a big factory, the accessibility of grounding gas, and the intelligent mode naturally have an unusual attraction for businesses in the market, and their choice of rhinoceros will also reduce the living space of other small and medium-sized factories.

Major crisis

Refers to the situation that the crisis will have a significant impact on the reputation and income of the enterprise, and the public relations response team must act immediately.

Major crisis types include executive scandals (sexual harassment, infighting, PUA in the workplace, etc.), product quality problems (such as the use of expired raw materials in catering industry), punishment by regulatory authorities, financial crisis, etc. If you want to solve this kind of public relations crisis quickly, it is best to take action before the public and the media find it and spread it widely.

Because of the popularity of the Internet, the information spreads quickly and widely, and the crisis may escalate rapidly, and evolve from a low-sensitivity crisis to a general crisis or even a major crisis within a few hours. Therefore, public relations personnel must continuously monitor the changes of crisis situation.

Ali female employees were violated (complete analysis report →), and the public opinion broke out quickly, with a long tail of public opinion. Judging from the characteristics of fermentation, in the early stage of public opinion development, information such as "safeguarding the rights of female employees in Ali’s canteen" and "female employees in Ali were exposed and infringed" only spread in Ali’s workplace circle, and the spread range was relatively narrow. After the parties posted on the intranet, the relevant information was reprinted by some netizens to platforms such as pulse and social media, and gradually spread to the public’s field of vision. With the help of social media and major media, public opinion warmed up in an all-round way and entered an outbreak period. During this period, the response of all parties and the conflict of the details of the incident led to the collective boiling of the public opinion field, and the pressure of public opinion faced by Ali, Hualian and other involved subjects increased greatly. On August 9, with the announcement of the preliminary disposal measures of Ali and Hualian, the public’s public opinion began to decline, and the public’s attention began to shift to other details. "Hotel management loopholes" and "people involved in a trend" became important clues for public opinion follow-up discussion.

Part　3：howMake a crisis public relations plan? (Pre-crisis management)

Public relations crisis may occur at any time, so enterprises should formulate a set of crisis public relations plans to ensure that employees know what to do to minimize losses.

Matters that must be considered when making a crisis public relations plan;

monitorbrandpopular feelings

According to China Internet Development Report (2021), by the end of 2020, there were 989 million netizens in China, and the Internet penetration rate reached 70.4%. The total number of mobile Internet users exceeds 1.6 billion. There is no doubt that we are in the network age.

According to Digital 2021: China, there are 931 million social media users in China. Social media allows everyone to express their opinions or comments. This means that the crisis will occur in channels that enterprises do not own and control. The public relations team may not have noticed the crisis, and the crisis has already started to ferment and upgrade on this channel and affected the reputation and sales of the company.

In order to prevent the public relations crisis from escalating, it is necessary to know people’s evaluation of the company or product.

According to CNNIC’s Report on the Latest Number of Websites in China in 2021, as of June 2021, the total number of websites in China was 4.22 million. There are a lot of online channels, and it is obviously very difficult to know all the references about your brand on the Internet.

The simple and direct solution is to use professional Internet public opinion monitoring and analysis tools, such as the micro-business information and public opinion monitoring system, which can collect online public references including predefined keywords. The system also provides screening and analysis. Enterprises can mark, cut and collect according to their own needs, so as to analyze key information.

From the perspective of crisis management, what practical value can Internet public opinion monitoring tools provide?

Emotional analysis and reference quantity

Know the business situation (free trial →)All the mentioned emotional tendencies can be automatically classified, that is, you can directly see whether the discussion on the monitored objects (enterprises, brands, products, marketing activities, etc.) on the Internet is positive, negative or neutral.

Before the analysis, we should combine various data to get more valuable information. For example, emotional analysis should be combined with the amount of mention. The mentioned amount refers to the total number mentioned in the set time range.

The surge in the number of references and the general negative emotions indicate that a public relations crisis is brewing.

L ‘Oré al Double Eleven Pre-sale Price Difference Event (complete analysis report →), after the media reported "L ‘Oré al ampoule mask refund price difference" on November 15th, the negative information began to increase obviously, surpassing the positive information, reaching a peak on the 18th. Before that, it was always positive.

Public relations personnel need to closely monitor the dynamic changes in order to respond before the media and the public find problems. If, on the other hand, the surge is mentioned positively, it means that the enterprise is doing well!

Screening function

The public opinion monitoring data obtained by different enterprises will be quite different. If it comes to monitoring large enterprises or online celebrity products, there is no doubt that a lot of data will be obtained.

These contents may all be related to the monitoring theme, but as the public relations personnel of the enterprise, they may only need to pay attention to some of them. Therefore, it is better for public opinion monitoring tool to have filtering function to extract more useful information. Micro-business information can provide rich screening items such as region, information type, field, platform type, date and mood.

What options are filtered to help crisis management?

crisis forewarning

In order to prevent the spread of public relations crisis, public relations personnel need to find the potential crisis earlier than others, so they need a public opinion monitoring tool that provides real-time warning function for sensitive key information. Micro-business information can be pre-warned by SMS, email, WeChat, in-app notification and other ways, and all mentioned alarms or filtered mentioned alarms can be set.

Maintain crisis sensitivity

Some brands with better products or services may think that they have a good reputation and there is no need to do crisis management. Obviously, this idea is too beautiful, and excellent students can’t guarantee that they won’t answer wrong questions in every exam. Similarly, excellent enterprises don’t mean that they can be immune to crisis.

Therefore, the question we should pay attention to is not whether the public relations crisis will happen, but when it will happen.

If the enterprise makes a crisis response plan in advance, every member of the enterprise will know how to deal with and what to do whenever a crisis occurs.

Crisis response plan can also help new employees to get started quickly during the public relations turmoil, and know how to act and what the company strategy is during the crisis.

Part　4：Deal with public crisisThe seven steps of

The crisis public relations plan is more strategic guidance, and it is also important to know how to do it when the crisis actually happens.

The following summarizes the seven steps based on the experience of senior public relations practitioners:

1. RightcrisisClassify, don’t“every bush and tree seems an enemy—be in a state of extreme panic"

Not all negative comments about the brand will turn into a public relations crisis. But that doesn’t mean you don’t need to respond to negative comments.

Evaluate the impact of these negative comments on the overall performance and reputation of the enterprise before deciding whether to respond and how to respond. Some problems will disappear by themselves, while others need to provide targeted solutions. In terms of reputation management, it is the best choice to follow the trend.

2. Quick response

When there is a major crisis, we should respond. At this time, time is life. The sooner this problem is solved, the more likely it is to control the topic tendency and minimize the damage.

When a major crisis occurs, people expect a quick response. At this time, public relations personnel have no time to carefully write some thoughtful response drafts.

At this time, some general public relations drafts prepared in the crisis public relations plan can come in handy. Public relations personnel can modify the template according to the actual situation, and then publish it through social media and other channels.

The choice of distribution channels must be suitable for the communication channels of most users and other stakeholders, so that it is easier to get dissemination.

A quick response can give people the impression that the situation is under control, and also buy time for a more detailed explanation.

Step 3 determine the firstperson in charge

After the crisis public relations plan is formulated, employees need to be trained and rehearsed accordingly, so that they know what to do and how to implement it.

It is very important to define the relevant people in charge of public relations and their responsibilities, such as who is responsible for the writing of public relations draft, who is responsible for the promotion and distribution of public relations draft, who is responsible for the direction control and final review. If we don’t know who is doing what specific work, the public relations team can’t enter the rescue crisis state at the first time.

Generally speaking, the first response team is the team responsible for customer service or social media.

Customer service personnel are at the forefront of facing customers directly, and they can find public relations problems before reaching a wider audience (such as the media).

The convenience and universality of social media make information dissemination easy to spread in a viral way. If the operators of social media accounts find negative references, they can quickly resolve the crisis through online communication and problem solving, thus protecting corporate reputation.

But if the crisis escalates, a professional and reliable public relations team needs to have

Chief executive officer

People with legal knowledge

The person in charge of communication with the media

The person responsible for communicating with other stakeholders (for example, communicating with shareholders and suppliers)

The person responsible for communicating with customers.

The person responsible for product development and production.

The person responsible for writing the public relations draft.

The team will decide what to send out and how to send it out, so as not to lose the trust of customers as much as possible. The establishment of public relations team will ensure the smooth progress of crisis communication and ensure that the people with corresponding responsibilities do the right thing in the right place at the right time.

4. Assess the crisis situation

Professional PR should evaluate the public relations situation and take corresponding measures. Every public relations crisis is different, so different methods and responses are needed. This is why the first step of the public relations crisis response team should be to evaluate the crisis.

According to the scale of public opinion and the possible impact of public relations crisis, the team should choose appropriate countermeasures, with the ultimate goal of eliminating or minimizing the impact of the crisis.

5.　Crisis public relations execution

A quick and sincere response can buy some time for the enterprise. The next step is the implementation of specific actions.

How to respond and deal with it depends on what kind of industry you are in, but there are also general rules to follow.

First of all, if you want to minimize the losses, you must never deny the problem, shirk the responsibility or ignore the voice of public opinion, which will only worsen the situation. Admitting mistakes and making up for the losses to users can establish a mature and responsible image of the enterprise.

Step 6 Work with influential people

Once a brand, product or service is attacked by public opinion, you should also look for someone who can help you speak out.

Therefore, you should pay attention to finding celebrities and kols who can speak for your brand during and after the crisis.

The key to KOL cooperation is to choose the right person. public opinion monitoring tools can help you find the right KOL to help you deal with the public relations crisis.

Set the monitoring theme with the industry field as the key word, and you can see the most active, influential and popular public accounts in this field in the "Analysis" tab. It should be noted that it only provides a reference list of influential communicators. Next, we also need to check what kind of content these accounts usually publish, their participation (interaction) in the content they publish, and which social media platforms they are active on (social media, Zhihu, WeChat, Xiaohongshu, bilibili …). According to the above analysis, choose the most suitable KOL to voice the brand "platform".

7.Resume of public relations work

Excellent people usually go back to work, review and reflect on past behaviors, then find problems and learn from experience, so as to realize the accumulation of experience and the breakthrough of ability.

Questions about specific crisis public relations events: What did you do right? What parts are unqualified? What can be improved?

Regarding the construction of public relations team: Does the team need more training and guidance? Should the roles in the team be adjusted and re-divided? Do you want to add new members?

Question on public relations execution: Is the response fast enough? Is there any way to improve it? What kind of communication channels should be used? Do you need to change the expression and wording?

By answering these questions, we can get some valuable reference information for establishing a more perfect public relations crisis strategy.

summary：

Public relations crises often occur in expect the unexpected and are easily spread by news media. However, the occurrence of a public relations crisis does not mean that things are irreversible. The key is to know how to react and turn the situation around in this bad situation.

First of all, we should establish a daily brand public opinion monitoring and pay attention to the network information about brands; Then make a public relations crisis plan.

When the public relations crisis occurs, both enterprises and employees will be under great pressure, and employees need to understand the public relations management strategy of the crisis company to avoid "catching the blind" at the last moment.

Crisis is hard to avoid, but you can choose to minimize the loss. This is the ultimate significance of public relations crisis management.

I. Background of document formulation

(1) Policy background

At present, motor vehicle emissions have become one of the important sources of air pollution, and all along, vehicles have to undergo "regular physical examination" to check whether the emissions meet the standards. Since 2019, Hangzhou has given full play to its advantages in "digital governance", innovated supervision methods, and implemented on-board emission diagnosis system (OBD) online supervision for heavy-duty diesel vehicles, which is the focus of pollution. Up to now, the number of online networked vehicles in the city has reached 47,000.

(2) Purpose and significance

Through the implementation of heavy-duty diesel vehicle online, the regulatory authorities can accurately grasp the health status of vehicle emission control devices in real time, realize long-term dynamic supervision, and provide effective support for scientific decision-making in urban pollution prevention and control. For car companies, exemption from regular emission inspection can guide the car market to choose products with higher quality, form a good market competition atmosphere of "survival of the fittest", and force car companies to further optimize and improve product quality and enhance their market competitiveness. For car owners, they can master the vehicle emission status, do a good job of maintenance and repair in time, and those who run well can be exempted from environmental testing, which is more worry-free and convenient.

(3) Policy basis

1. Action Plan for Fighting Pollution Control of Diesel Truck in Zhejiang Province (Zhejiang Zhengban Fa [2019] No.26)

2. Task Breakdown Table for Hangzhou to Implement the Action Plan for Combating Pollution of Diesel Truck in Zhejiang Province (Hangmeijian [2019] No.1)

3. Emission Limits and Measurement Methods of Diesel Vehicle Pollutants (Free Acceleration Method and Loading Deceleration Method) (GB3847-2018)

Second, the public consultation situation

From March 17th to March 26th, the document was actively solicited for comments on the portal of "Hangzhou Ecological Environment Bureau" (http://EPB.hangzhou.gov.cn/art/2020/March 17th/art _ 1692296 _ 42305495.html) for 7 working days, and no feedback was received.

Third, formulate policies and measures

(1) the object of implementation. A heavy-duty diesel vehicle that has OBD online access with Hangzhou Ecological Environment Bureau and has been inspected in Hangzhou.

(2) Conditions for exemption from inspection. In the last inspection cycle, OBD networking was running normally and there was no record of overdue treatment of excessive discharge.

(3) Identification of inspection-free vehicles. On-line monitoring platform of on-board emission diagnosis system (OBD) in Hangzhou makes comprehensive analysis and judgment according to the data transmitted by vehicle networking, emission fault data and supervision and law enforcement.

(four) the way to inquire about the exemption. 1. Log in to Alipay/Zheliban/WeChat and use "Convenient Car Inspection" for inquiry; 2. Inquire through the self-service terminal of motor vehicle emission inspection; 3. Consult the motor vehicle emission inspection institutions in Hangzhou.

(5) Others. All motor vehicle emission inspection agencies in the city no longer charge emission inspection fees for inspection-free vehicles, and inspection-free vehicles are deemed to have passed regular emission inspection.

This policy shall come into force as of May 11, 2020.

Fourth, the interpretation organ

Interpretation of this article: Hangzhou Bureau of Ecological Environment.

Interpreter: Jiang Heng

Tel: 88354835.

Let Mobile Photography Say Goodbye to "Digital Taste"

—— The story behind Xiaomi × Leica Image Quality Experience Improvement Project

□ Our reporter Peng Xie

"Is it correct to make the night scene as bright as the day? At night, is there at least a’ night sense’? " This is a question raised by Lei Jun, founder, chairman and CEO of Xiaomi Company in Weibo. In fact, it is not difficult to brighten the night scene for the current mobile image photography equipment, but it is not easy to restore the "night feeling" seen by the eyes.

In the eyes of the industry, "lighting up the night scene" is the inevitable result of some mobile phone manufacturers’ over-reliance on computational photography and post-optimization, with the aim of lowering the threshold for taking a "good" photo. These so-called "good" photos are brighter than the colors seen by the eyes, brighter than the real light, and the details are still clear when magnified several times. But in the eyes of photographers and enthusiasts, there is an unreal "digital taste".

Say goodbye to the taste of digital and return to the real world of light and shadow, which is what users expect from the image experience. In July, 2022, Xiaomi Company announced the strategic cooperation with Leica, the leading brand in the global imaging field, to realize the original Leica image experience on the mobile phone, form Xiaomi’s unique image quality style, and redefine "good photos". Behind it, it is Xiaomi people’s diligent pursuit of image quality style and the ultimate exploration of digitizing style.

Call up the user’s favorite "Leica flavor"

For more than 100 years, Leica cameras have formed a unique "Leica flavor" by virtue of exquisite optical engineering design and powerful manufacturing technology. After a year-long in-depth communication with Leica, Xiaomi explored the key elements of "Leica flavor"-three-dimensional tone, telepresence color and soft and realistic details.

But this is far from enough. The real "Leica taste" is not counted by Leica, nor by Xiaomi, but by users.

The project team spent a lot of time and energy to screen out a group of professional photographers and enthusiasts who are familiar with Leica and agree with Xiaomi, conduct in-depth interviews, and define the Leica style in the eyes of users through the comparison and selection of a large number of proofs. The process of deep communication with users is like building a city of light and shadow, brick by brick, interlocking and striving for perfection, just to make professional photography simpler and images more realistic.

In this process, the project team made a new discovery-on the basis of ensuring authenticity and naturalness, many users also like the samples with fuller and sharper colors compared with the original Leica samples. Therefore, the project team decided to develop two styles of "Leica Classic" and "Leica Vivid" simultaneously. The former perfectly reproduces the imaging style of Leica camera, abandons the effect of forcibly brightening the traditional mobile phone image, makes the darkness dark, and the color is full of "German flavor"; On the basis of maintaining accurate restraint, the latter moderately brightens and adjusts the saturation of the picture, showing bright and sharp tones and vivid and full colors.

After the dual-style route was clear, the project team and Leica reached a consensus, and the raw images of Leica M series cameras were used as input, and intelligent processing was carried out through machine learning algorithm. Dynamic brightening technology, deepAWB technology, extreme image quality technology and efficient computing technology were innovatively used to create a material library for hundreds of subdivided scenes such as portraits, blue sky, sunset, green plants and flowers, and all the materials were disassembled according to the dimensions of exposure, contrast, color and noise.

The quality of images is not only a standard, but also a promise to users. In the technical adjustment, the project team chose the most difficult and least tricky way-brand-new pipeline and parameter design, and distinguished "Leica Classic" and "Leica Vivid" from the bottom parameters. It is several orders of magnitude more difficult to do this than to adjust the surface parameters, and it also brings huge workload to the later adaptation, but only in this way can "Leica Classic" and "Leica Vivid" truly achieve their own wonderful.

Taking the birthday cake as an example, Leica Classic adopts neutral white balance to make the picture and color more calm and objective. "Leica Vivid" uses white balance parameters that are more suitable for human eyes and emotions to enhance the sense of atmosphere and make the picture warmer, "equivalent to adding a warm filter to the picture".

Let the public take good photos at will.

Optical problems must be solved in an optical way. In the cooperation between Xiaomi and Leica, the two sides have a consensus that excessive use of computational photography due to insufficient optical quality will cause irreversible damage to the picture, which is tantamount to quenching thirst by drinking poison. This means that Xiaomi is going to change or even subvert the aesthetic habits that the public has long cultivated by "computational photography" and "post-optimization". Photographer Huang Cao questioned: "It takes a lot of courage and determination. Will there really be mobile phone manufacturers who dare to do this?"

In June, 2022, Xiaomi invited 25 professional photographers, including Huangcao, to attend a closed-door communication meeting, and took out the unreleased 12s Ultra engineering machine for trial use. The purpose was to let everyone judge whether this mobile phone was "Leica" or not.

After taking a few photos with Xiaomi 12s Ultra engineering machine, the weeds feel that the texture is completely different from that taken with a mobile phone. Li Yue, the product manager of Xiaomi Camera Department, was surprised by a car photo taken by a photographer. "It’s better than I expected!" He said.

At this closed meeting, Xiaomi collected some opinions and suggestions from photographers, including the problem of "white balance adjustment of multi-focus switching" put forward by weeds-when shooting the sea with a short-focus lens of a mobile phone and a small boat in the sea with a telephoto lens, the color of the sea surface will be deviated due to different focal lengths. For ordinary users, this is a subtle difference that needs careful comparison to find, but for photographers, it is an unavoidable problem.

Li Yue and his colleagues believe that these 25 photographers are heavy users of Leica, and the problems they found may not be the most sensitive and concerned by ordinary users, but they are very critical to the image quality and Leica style, and have a "high priority". Although it is difficult to change, they are willing to face the difficulties. "Our goal is to let the public take good photos and get the best photography experience, so the first thing we have to do is to tell everyone what a good photo is." They said.

Subsequently, according to the photographer’s opinion, the project team set up a special group such as "multi-camera consistency" to focus on tackling key problems, from camera adaptation to chip debugging, and make all-round improvement. When Xiaomi 12s Ultra was officially released, Huangcao was pleasantly surprised to find that Xiaomi had solved almost all the problems mentioned at the press conference. "In addition to the rapid improvement, Xiaomi’s emphasis on photographers’ ideas is also very touching." He said.

Thanks to the efforts of the project team, Xiaomi 13 Ultra, the latest flagship of humanities imaging specialty released in 2023, was officially defined as a "fantastic historical work" by Leica, and the praise rate of the self-operated flagship store in JD.COM was over 99%. It is Xiaomi people’s persistent pursuit of "quality" to take users as the center and take user satisfaction as the goal, so that users can take pictures of the most beautiful scenery at will. Saying goodbye to "digital taste" and returning to "optical taste" is Xiaomi’s pursuit of moving images and the definition of "good photos", which has been verified in Xiaomi 13 Ultra.

The cooperation was praised by the German team

Xiaomi joined hands with Leica, which promoted the deep cooperation and mutual appreciation of engineers from two different countries. It is precisely because Xiaomi and Leica attach equal importance to the user’s experience and actual needs, pay more attention to quality from the user’s point of view, and pay more attention to aesthetics and humanistic feelings, so the cooperation between the two sides will be so efficient and successful.

In the cooperation, the dedication and seriousness of Leica engineers left a deep impression on Xiaomi engineers.

At the beginning of the cooperation, Xiaomi sent a Xiaomi 11 Ultra mobile phone to Florian, a Leica camera expert, and happened to meet Florian on vacation. Unexpectedly, in the first week after he came back from vacation, he sent a 128-page image quality evaluation report PPT-the result of his vacation with his mobile phone.

Before each meeting with Xiaomi, Leica engineers will communicate relevant information, reports or target maps internally. After the meeting, they will hold another round of resumption and planning meeting. Minutes of each meeting are very detailed and can be issued immediately after the meeting; Reports and materials used in the meeting will also be sent out before 24: 00 on time.

Every time the Xiaomi project team puts forward a product functional requirement, the Leica team will "ask three questions"-do users really need it? What benefits does this have for users? How to improve the effect of taking pictures? "Treating every question of users with caution and echoing everything is also a tacit understanding that we complement each other with the Leica team." An engineer of the Xiaomi team said.

In cooperation, collision is inevitable. According to Li Yue’s recollection, the project has to complete Leica certification for more than 200 sub-items including basic scenes and special scenes. For the Xiaomi team who is good at "grabbing time", so many projects should have "priority" to ensure that the most important problems are solved in the shortest time. But in the eyes of German engineers, every project is equally important and should go hand in hand.

In order to convince German engineers, Li Yue took advantage of the convenience of living in the same community with them, and took a walk with Leica engineer Florian at the weekend, explaining why he should give priority while walking. Walking for more than two hours, German engineers told Li Yue a message from all dimensions-NO (No), which made Li Yue unable to refute.

To Li Yue’s surprise, as soon as he started work on Monday, the German team produced a report of more than 200 pages, analyzed the importance of each certification project, and determined the problems and objectives to be solved in each project. The two sides discussed the report from morning till late at night, and finally determined the "priority" of each project. Strict management and strict requirements in research and development are the consensus of the two teams. Only by being strict and sincere can we be worthy of making friends with users.

It is said that people with the same gas field will attract each other, and the engineer culture respected by Xiaomi has made the German team find a full sense of belonging. The dedication of Xiaomi’s team won the respect and recognition of German engineers, and also changed their working methods imperceptibly.

For example, in Xiaomi Science and Technology Park, the two sides often have to discuss for most of the meeting, which often delays eating. As a result, the Leica team quickly developed the habit of bringing their own energy bars and chocolates to the meeting. For another example, at the beginning of the cooperation, Leica HR agreed that they should not work more than 7 hours a day, but after arriving in Xiaomi, they unconsciously adapted to Xiaomi’s working mode and even blurred the "concept" of vacation, and they would also do shooting tests and reports on weekends. "No one asked them to do this. I think this is a kind of like-mindedness." Li Yue said.

Youth is fleeting, but style lasts forever.

Leica is far more beautiful than it looks at first sight. It is durable, and you can look at it again-this is Leica’s confidence.

Clearly know and insist on what to do and what not to do, without losing focus and being disturbed by noise-this is Xiaomi’s certainty.

Simpler and purer, Xiaomi’s understanding of a good photo has also become Xiaomi’s unique image quality style through excellent lens and precise interactive solidification, making future moving images more "millet flavor". This cooperation between Xiaomi and Leica has been well received, which is a model of the perfect combination of innovation and quality of Xiaomi.

China quality newspaper