It has been raining heavily in Beijing for the past few days, and many citizens have reported that when traveling in the morning and evening rush hour, the waiting time for taxis or online car-hailing is long. During this period, some netizens "found a different way" and typed "truck" on an APP that provides delivery of goods called "Lalamove". The news of "Lalamove" carrying passengers has caused controversy on the Internet. The controversy focuses on whether the operation of trucks to carry passengers complies with relevant regulations and whether there are safety hazards?
Although the "Lalamove" platform statement said that the platform is an intra-city freight platform, vehicles cannot accept passenger orders, and it is a serious violation to carry people in the cargo compartment. However, a reporter from Beijing Youth Daily found that some "Lalamove" drivers are still picking up passengers and taking orders. The platform customer service said that they currently have no self-inspection function and can only rely on users to report.
phenomenon
"Lalamove" turned into an online car-hailing?
After days of heavy rain in Beijing, many citizens reported that it took a long time to wait in line to take a taxi or use an online car-hailing app during the morning and evening rush hour. Later, some citizens posted that they used a truck software called "Lalamove" to get a van registered for the purpose of pulling goods. The user of the post also said that the driver agreed to take them to the designated location even if there was no goods.
The post sparked a lot of debate on the Internet. Some netizens questioned whether the practice of "Lalamove" vehicles "belongs to beyond the scope of operation." Does the platform involved have regulations and restrictions on pulling goods and people? Some netizens questioned whether the car pulling goods is used as a passenger-carrying online car, and there are safety hazards?
tell
A driver still carries passengers knowing that there is no cargo
Mr. Li told the Beijing Youth Daily that he used "Lalamove" to call the truck at around 8pm on July 16, when he booked a van near the Sina headquarters building through the "Lalamove" APP, "from downstairs to home". Mr. Li explained that there are many people taking taxis after get off work. Before using "Lalamove", he tried to use the online car-hailing software to hail a taxi. "The software shows that the current ranking is 177, and the waiting time is more than two hours."
"I remembered that I used the’Lalamove ‘app to book a car to move, and there was no need to queue at that time. So I used the’Lalamove’ app to book a van, which was a nine-seater commercial vehicle." He recalled that the driver took the order soon after placing the order, and picked him up in about 10 minutes. "I told the driver that I didn’t have the goods, and the driver didn’t say anything, picked me up and left."
Mr. Li said that although the same distance "Lalamove" is similar to the price quoted on the online car-hailing platform, "the van is relatively broken, and the master said that someone used it to pull fish, chickens and ducks. It doesn’t smell good, and it’s not very comfortable to sit."
Another citizen who has used "Lalamove" to take a taxi said that he had recently made an appointment with a seven-seater van. "I think’Lalamove ‘is also an online taxi, and everything is delivered. I am the goods myself, so I made an appointment." He said that when he took the "truck", he also worried about how to communicate with the platform in the event of a safety accident.
visit
The driver admitted that picking up passengers was common
Is it true that "Lalamove"’s trucks are also in the "online car-hailing" business as netizens said?
Recently, a reporter from Beiqing Daily booked a truck with the information displayed as "minivan" through the "Lalamove" APP. The page also shows that the car weighs 800 kilograms, and the column of special specifications is marked as "fully dismantled seats". Within seconds of placing the order, a driver took the order. The page shows that the driver is 2.4 kilometers away from the reporter of Beiqing Daily. Due to traffic jams, the driver arrived about 20 minutes later.
A reporter from Beiqing Daily told the driver that there was no goods and asked if he could take a car to the designated location. The driver replied that "no problem, it will be charged normally when it arrives at the destination".
In the car, the driver introduced that the situation of "not pulling goods, only carrying passengers" is not the first time. "In addition to bringing people and goods, there are also frequent situations of carrying passengers." The driver said that the platform currently monitors their itinerary through cameras, "which way to go, the places that often come and go, etc., but for the time being, there is no monitoring of whether we are pulling goods or carrying passengers."
On July 17, a reporter from Beiqing Daily used the "Lalamove" APP to book a "minivan" again. The reporter of Beiqing Daily again told the other party that there was no goods and that he only wanted to use it as an "online car-hailing". The driver still said that he could take orders. Several drivers said that they did receive certain orders, which would show messages such as "no goods, two people", and the platform would also send them.
During the visit, some drivers claimed that "it is more cost-effective to carry passengers than to pull goods," on the grounds that "there is no need to load or unload goods, and it is also fast to run, saving a lot of trouble."
If it is more convenient to pick up passengers, why not register for an online car-hailing platform? The driver explained that a car can only register for one platform, "The online car-hailing platform has high hard requirements for vehicles, and the car is better. Generally, the price is more than 100,000 yuan. A minivan like ours cannot pass the review, but’Lalamove ‘has no such requirements for vehicles."
A driver told the Beijing Youth Daily that the number of passenger orders they have received has increased recently. "Now there are enough vans and trucks on the platform, and we usually take orders selectively. Generally, we only take orders within 5 kilometers, and they can arrive in ten minutes."
Beiqing Daily reporter learned that in terms of fees, the price of "Lalamove" at the same distance is similar to that of online car-hailing, but there are differences in the ride environment and safety performance. Some of the "Lalamove" vans reserved have odors in the car, some have been removed from the back seats, and some have placed some sundries and small benches. Some drivers said that they have been traveling to the suburbs and West Second Banner, Huilongguan and other places for a long time. "Every morning and evening rush hour, they will receive a few people to call the’Lalamove ‘car together. They usually note when they take a taxi: There are a few people, no luggage, hope to have air conditioning, and the car is newer. So there are small benches in the car, so if there are not enough seats, you can squeeze in the compartment where the goods are placed. "
respond
"Lalamove": Drivers will be banned for carrying passengers
On July 16, in response to some netizens’ reports that "Lalamove" was being used as an online car-hailing platform, the "Lalamove" APP released a statement saying that "Lalamove" is an intra-city freight platform. According to relevant transportation regulations, freight and passenger transportation are separated. "This is the same as the reason that passenger cars do not pull goods, so the vehicles on our platform cannot accept passenger transportation orders (except for following the goods in the passenger seat)." The statement also said that carrying people in the cargo compartment is a serious violation, because there is a lack of safety measures in the cargo compartment, and there are dangers in the cargo compartment during the transportation of the car, which is prone to collisions and injuries. Therefore, "Lalamove" has also strictly prohibited the use of vehicles that carry people, people and goods mixed.
On July 17, a reporter from Beiqing Daily called the customer service of the "Lalamove" platform to ask why drivers were still accepting passenger orders after the statement was released. The customer service staff replied that the platform clearly stipulates that passengers are not allowed, but at present the platform does not have a self-inspection method, and can only report and appeal online through users. "After confirming the passenger-carrying behavior, the driver involved will be banned and other processing."
regulation
If you are not qualified, you cannot operate online car-hailing.
Beiqing Daily reporter learned that on December 21, 2016, the official website of the Municipal Transportation Commission issued the "Implementation Opinions of the General Office of the Beijing Municipal People’s Government on Deepening Reform and Promoting the Healthy Development of the Taxi Industry" (hereinafter referred to as the "Implementation Opinions") and the "Implementation Rules for the Management of Online Booking Taxi Business Services in Beijing", which made it clear that the conditions for opening online taxis were "Beijing People and Beijing Cars".
In terms of personnel, the driver of the online car-hailing must be registered with the city and obtain a driving certificate issued by the city. In terms of vehicles, the vehicle should meet the basic conditions for providing passenger transportation services, pass the annual inspection of the city’s public security department, have purchased compulsory traffic insurance, third-party liability insurance and passenger accident injury insurance for commercial vehicles, and have a 5-seat sedan or 7-seat passenger car with the city’s vehicle number plate. The relevant person in charge of the Beijing Municipal Traffic Law Enforcement Corps has repeatedly stated that both conditions are indispensable. Even if the driver has a qualification certificate, but the vehicle has not changed to the nature of operation, the vehicle should still be seized according to the illegal operation. If the van driver and vehicle do not have qualifications, they are suspected of illegal operation.
Remind
Lawyer: Passengers are at risk of hitting "trucks"
At present, the "Lalamove" platform has some models such as Wuling Hongguang seven-seat bus, Changan seven-seat bus, Foton G9 nine-seat commercial vehicle and other models. The customer service staff of "Lalamove" said that the above models can be registered on the platform and passed the review. However, a reporter from Beiqing Daily called the 12122 hotline of the Beijing Municipal Traffic Administration and learned that the above models are passenger cars and cannot be transported. The staff further explained, "Whether it is a passenger car or a truck is subject to the driver’s license, and third-party platforms (such as’Lalamove ‘) have no right to change it. Whether a vehicle is a passenger car or a truck is fixed as soon as it leaves the factory and cannot be changed at will. If you use a bus to pull goods, once the law enforcement department investigates and punishes it, it will be punished according to the specific illegal situation. "
At the same time, the staff of the 12122 hotline of the Beijing Municipal Traffic Administration said that it is illegal to disassemble the rear seat of the van for loading, and "the vehicle shall not be modified or disassembled without authorization."
In addition, Han Xiao, a lawyer at Kangda Law Firm in Beijing, cautioned that consumers using vehicles on the "Lalamove" platform as "online car-hailing" are risky, and in the event of a traffic accident, they may fall into a dilemma of rights protection.
Han Xiao said that according to the provisions of Article 18 of the Consumer Rights Protection Law, business operators should ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given true explanations and clear warnings, and the correct use of goods or services and methods to prevent harm.
Han Xiao said that this legal regulation requires the "Lalamove" platform to do two things: one is to prohibit platform drivers from deceiving consumers in the name of the platform to carry out passenger activities; the other is to clearly remind consumers on the platform that the "Lalamove" platform is not allowed to engage in passenger activities, to prevent some consumers from unknowingly using it as "online car-hailing".
He said that if consumers know the nature of "Lalamove" to pull goods, they will still use it as an online car-hailing car, and the platform has fulfilled its obligation to remind consumers to pay attention. In the event of a traffic accident, consumers also need to bear corresponding responsibilities.
By our reporters, Zhang Ya, Liu Li, Zhang Xiangmei
Intern, Xiang Lian
