Jinan parking electronic scanning has loopholes. Parking Office： No specific error rate has been calculated.

　　Recently, Ms. Han, a citizen of Jinan, encountered a strange thing. Her car was obviously parked in the unit parking lot on Qianfoshan South Road, but Ms. Han’s parking record appeared in Huaneng Road parking lot 10 kilometers away that day. After several inquiries, it turned out that it was caused by an error in the identification of the parking electronic scanning system, which mistakenly identified T in the actual parking vehicle license plate number as M in Ms. Han’s vehicle license plate number. The reporter learned that when the weather is bad, such as cloudy days, there will be more errors in the parking scanning system, reminding the public to pay attention to their parking bills in time.

　　Surprise: the vehicle was charged 10 kilometers away.

　　On October 14th, Ms. Han drove to work in the unit on Qianfoshan South Road as usual, and has been parking her car in the unit. However, in the afternoon, Ms. Han’s parking record appeared in Huaneng Road North parking lot 10 kilometers away, and 4 yuan’s parking fee was owed.

　　Such a strange thing, if it weren’t for Ms. Han’s accidental "asking one more question" when parking, I’m afraid Ms. Han wouldn’t have found it by now.

　　Ms. Han told the reporter that on October 24, when she casually asked the parking lot administrator in Jiefangge parking lot, "Is there any arrears for her car?" The parking administrator told Ms. Han, "There is a parking record in Huaneng Road North parking lot, the time is October 14, and there is a parking fee owed to 4 yuan."

　　"The reason why I asked this question was because I paid special attention to my personal credit record. I just asked by the way at that time, and he did." Ms. Han said that if it weren’t for this casual question, the inexplicable deduction 10 days ago might have been fooled.

　　The parking administrator’s answer surprised Ms. Han. "I was in the unit all day on the 14th, and my car has been parked in the unit. There is monitoring to testify. How can I have my parking record there? And it is still so far away, I have never stopped at Huaneng Road. " Ms. Han said, however, the parking administrator did inquire about Ms. Han’s parking record on Huaneng Road through the machine. "The administrator told me that I stopped there from one o’clock to three o’clock on October 14, and I didn’t pay the parking fee at that time. It was 4 yuan."

　　Although there was doubt about the parking administrator’s answer at that time, Ms. Han handed in the "owed" 4 yuan money at that time, considering her personal credit information.

　　Solution: the scanning system recognizes "CT" as "CM"

　　Obviously, my car is parked in the unit all day, why does it inexplicably appear in the parking lot 10 kilometers away, and there is no parking fee? For this matter, Ms. Han always confirmed after repeated memories that she did not stop at Huaneng Road that day. "Is it that your car has been deck?" Ms. Han was so suspicious at first, but by inquiring about the illegal record of her vehicle, Ms. Han ruled out the possibility that the vehicle was deck.

　　"I specially checked my illegal record and found that there are no other illegal records. If it is a deck, just to avoid parking fees, the illegal cost is too low. Then I think there may be a problem with the parking system. " Ms. Han told reporters. The next day, Ms. Han called the complaint phone number of Jinan Parking Group and wanted to ask a clear question.

　　Through online inquiry, Ms. Han found the complaint hotline published by Jinan Parking Group: 0531-66690539, but what made Ms. Han angry was that the complaint hotline was dialed many times and no one answered. "I made that call for two days in a row and no one answered it. This call was published in the newspaper, but no one answered it all the time. Later, I tried to change the tail number and finally got through the phone. "

　　Ms. Han introduced that after inquiring, the staff of Jinan Parking Group found that there was indeed a problem with the parking electronic scanning system. "At that time, the staff told me that there was a problem with the system, because my license plate number was followed by CM, but the license plate number of the car parked at Huaneng Road at that time was CT, and the system recognized T as M, so there would be my parking record."

　　In addition, the staff of the parking group also told Ms. Han that there had been errors in the parking electronic scanning system before, but generally there were errors in the recognition between the letters O and D and the number 0, which was rare like Ms. Han.

　　Question: Is the manual confirmation link a decoration?

　　Regarding the problem reflected by Ms. Han, the staff of Jinan Parking Group admitted that there was an error in the scanning system and would return the 4 yuan money paid by Ms. Han to Ms. Han’s account, but when it could be returned, the staff of Jinan Parking Group did not give an accurate answer.

　　"In fact, 4 yuan doesn’t have much money. The key is that I can’t call again and again for this 4 yuan money, can I? And the staff said they would report it to the top. Which top will they report it to? There is no apology in the whole process, and I feel that the attitude of serving us is not good. " Ms. Han said.

　　What makes Ms. Han question most is how high is the error rate of the parking electronic scanning system? The difference between the letters "T" and "M" is so obvious, why does the system still recognize the error? "It’s understandable for you to identify 0 as O or D, but identifying T as M makes me doubt the error rate of the parking system. The staff said that the system has just been online, but it is not just online. It has been running for almost 2 months since September, and there will be such a low-level error."

　　In addition, Ms. Han also said in an interview with reporters, "The staff said that the parking scanning system passed the two processes of machine identification and manual confirmation, so since there was manual confirmation, why did it go wrong? Has the parking group trained parking managers? Since the road public resources are handed over to them for management, are they also responsible for us? "

　　Survey: The administrator said that everyone made mistakes, and the error rate was related to the weather conditions.

　　Parking berths on both sides of Shanshi East Road have been using the parking scanning identification system to collect parking fees online since July this year, and it will be officially used on September 1. About 300 meters from Jingshi Road to the west gate of Shandong University of Traditional Chinese Medicine, there are two parking managers in charge of parking charges on both sides of the road.

　　On the 29th, the reporter came to Shanshi East Road in this section and found that two parking managers kept patrolling the vehicles on both sides of the road. "From the time the vehicle enters the venue, we take two photos and then take another photo when the vehicle leaves the venue. During the parking period, we must take another photo every hour to keep the license. After taking the photo, the system will automatically identify the license plate number and transmit it to the system. The owner can scan the code or pay the fare online by himself." One of the parking managers said.

　　The parking administrator told the reporter that the parking scanning instrument in his hand was uniformly equipped by the company. The reporter saw that when the parking administrator takes a picture of the parked vehicle, the scanner will automatically identify the license plate number of the parked vehicle and display the license plate number on the scanner. After the parking administrator confirms it, the license plate number will be transmitted to the toll collection system in the form of data.

　　Regarding the recognition errors that may occur in the scanning system, the parking administrator told the reporter, "It is impossible to be 100% correct. Everyone has had system errors, and I have had them myself, but there are too many times when they can’t appear, so the company can’t find you." When the weather is bad, such as cloudy days, there will be more errors in the scanning system. "Especially when it rains on cloudy days, the data can’t always be uploaded, so we will input it manually."

　　In this regard, many car owners ridiculed that since the parking electronic toll collection system has been fully implemented, both hardware and software should keep up. "Now the hardware is actually affected by the weather, and the manual confirmation link is often negligent, which makes people uneasy."

　　Low on-site charging rate indirectly improves error rate.

　　On a section about 300 meters east of Shanshi Road, two parking wardens kept patrolling back and forth, but one of them told reporters, "I still can’t take care of the vehicles."

　　During the interview, a car owner who planned to leave the scene called the parking attendant from a distance. The reporter saw that at this time, the parking administrator took another photo of the vehicle that was about to leave, and after clicking the "Leave" button, the parking scanning instrument automatically displayed the parking time and parking fee of the owner, and the owner only needed to scan the QR code on the instrument to make online payment.

　　However, the administrator told the reporter that there are not many car owners who take the initiative to greet the administrator to leave. "Inadvertently, there will be parked vehicles. You see, when I was taking pictures just now, a car from Hebei left." The parking administrator said, "The on-site charging rate is about 30%, and most car owners will leave without waiting for us to take photos, but car owners who leave by themselves can also pay their own fees after paying attention to WeChat official account. However, if it is not confirmed at the scene, it will make it difficult to find the error after it appears. "

　　The parking office responded that the specific error rate was not calculated.

　　For the situation encountered by Ms. Han, the reporter contacted a related staff member of Jinan Urban Parking Construction Operation Management Group Co., Ltd. The staff told the reporter that after the implementation of the electronic parking scanning system in Jinan, some problems of arbitrary charges in reality have been solved. In view of the situation encountered by Ms. Han, the staff will reply to solve the problem according to the process, and the company will refund the fees caused by errors in the scanning system in time according to the procedures.

　　The staff member said that since the Jinan parking electronic scanning system went online, it has not encountered a similar situation, but there are indeed some letters and numbers that are wrongly recognized. However, when the system is wrongly recognized, the on-site parking administrator will make changes manually. "Overall, the error rate of the system is still relatively low."

　　As for the error rate of the parking electronic scanning system, the staff said that there is no exact statistics at present. "The data in each district may be different. We don’t have a specific error rate yet."